About these terms
These Terms and Conditions form an agreement between you and Hostomo (hostomo.com), operated from West Bengal, India. “Hostomo,” “we,” and “our” refer to the operator of the service. “You” means the person using the service or the organization that person is authorized to represent.
By creating an account, accepting these terms, or using a Hostomo service that refers to them, you agree to these terms. If you do not agree, do not create an account or use that service. Our Privacy Policy explains how personal information is handled.
A separate written agreement signed with Hostomo controls any conflict for the matters it expressly covers. A workspace owner's own service, event, or product terms govern its relationship with clients, subject to applicable law.
Accounts and authority
You must have legal capacity to enter a binding agreement. If you act for an organization, you confirm that you have authority to bind it. Provide accurate account information and keep it current.
Keep credentials, verification codes, recovery codes, and private account links confidential. Use your own account rather than sharing credentials with teammates. You are responsible for activity you authorize and for taking reasonable steps to prevent unauthorized access. Tell us about a suspected compromise at support@hostomo.com.
Hostomo can require verification and security checks to protect accounts and the service. These checks do not excuse unlawful activity or establish the identity of every client or visitor.
Workspaces and team access
A workspace owner manages membership, available roles, plan settings, and authorized access. The owner is responsible for inviting appropriate people and reviewing permissions. Members remain responsible for their own use of the service.
Workspace roles determine access to client records, booking settings, event guests, survey responses, exports, and other features. Membership does not grant access to every record or permission to perform every action.
Seat limits follow the selected plan. The owner, other memberships, and pending invitations can count toward that limit. Removing a person or changing seats does not create a refund entitlement beyond the cancellation and refund terms below.
Using the service
Hostomo provides the features made available for your account and plan, which can include scheduling, event registration, client management, Portals, digital resources, forms, workflows, integrations, and AI assistance.
Feature pages, illustrations, test environments, and demonstrations describe or preview capabilities. They do not activate a provider, publish your content, send a message, or create a confirmed booking or payment. Availability can depend on your plan, account permissions, configuration, and supported third-party services.
Review the result of an action before relying on it. A saved draft is not a published page. An unconfirmed network response is not proof of a completed booking, delivery, or payment. Local or cached information can be out of date.
Your content and publication
You retain the rights you hold in content you upload, submit, or collect through Hostomo. You give Hostomo the permission needed to host, store, process, transmit, display, and reproduce that content to provide the service and carry out your authorized instructions.
You are responsible for having the rights, notices, and permissions needed for your content and personal information. Do not upload material you are not entitled to use or disclose information you are not authorized to share.
You control what you publish. Published Portal pages, event details, images, and resources can be accessed or copied by their audience. Removing or unpublishing content does not recall copies already obtained by others, and delivery caches can take time to expire.
Protect private download, booking-management, invitation, and ticket links. Access to a link can grant the capability described by that link. Do not publish a private link as ordinary public content.
Acceptable use
Use Hostomo lawfully and respect the rights of others. You must not:
- Use the service for fraud, impersonation, unlawful discrimination, harassment, or illegal goods or activities.
- Send spam or marketing messages without the permission required for the recipient and channel.
- Upload malicious code, unlawful content, or material that infringes privacy, confidentiality, or intellectual property rights.
- Bypass authentication, permissions, payment or resource gates, rate limits, or other protective controls.
- Access another workspace's records without authorization, scrape private information, or misuse integration credentials.
- Disrupt the service, conduct unauthorized security testing, or reverse engineer it beyond rights that applicable law expressly protects.
Use involving regulated or sensitive information requires your own assessment of the applicable obligations and the service's suitability. A general booking, CRM, or form feature is not a promise of medical, financial, educational, or other industry-specific compliance.
Trials, plans, and billing
New workspaces can receive a 14-day trial without a credit card. The dates and limits shown in your workspace control, including any existing trial already assigned. A trial does not itself authorize a purchase or create an automatic paid subscription.
For paid services, the selected checkout or order identifies the price, currency, taxes, billing period, seats, and any applicable discount. Live charges apply only through an available paid checkout. A test checkout or demonstration payment setting is not a real purchase.
Recurring subscriptions renew for the billing period shown at purchase until cancelled. You authorize the charges you accept at checkout and must provide valid payment information. Account billing can be processed through Dodo Payments under the transaction terms identified at checkout.
Automatic credit top-ups require separate authorization. Review the selected pack, threshold, purchase limits, and payment method before turning them on. Disabling future top-ups does not necessarily stop a charge already submitted for processing.
Plan, seat, and pricing changes follow the quote or notice presented to you and applicable law. A preview price or illustrative website amount does not replace the amount you accept at checkout.
Cancellation and refunds
You can cancel future subscription renewals. Payments are not refundable except where required by applicable law.
Use the available billing or customer-portal controls to cancel a subscription, or contact support@hostomo.com for assistance. Cancellation takes effect for future renewals after it is confirmed. Existing paid access continues to its displayed paid-through date, subject to these terms.
We do not provide refunds or credits for unused subscription time, unused seats, unused or expired credits, or a change of mind, except where the law requires otherwise. This does not remove statutory cancellation, refund, or consumer rights that cannot lawfully be excluded.
Cancellation does not itself delete your account or workspace data. Account deletion can require you to resolve renewable subscriptions, pending payments, ownership, or other active obligations first. Contact us if a payment or cancellation appears incorrect.
Credits and usage
Credits measure eligible service usage and are shared within a workspace. They are not money, a deposit, or a personal account balance. They cannot be redeemed for cash or transferred outside the supported service rules.
Subscription credit allowances renew monthly and do not roll over. Purchased credits expire one year after their grant. Trial, promotional, and other included grants follow their displayed conditions. Existing lifetime included grants have no expiry under their grant terms.
Review the usage rates shown for an action. Some AI and workflow actions consume credits when execution starts, including a started action that later fails or only partly completes. A refund, reversal, dispute, or invalid purchase can affect the corresponding credits and access, subject to applicable law.
Bookings and client purchases
Workspace owners provide their own appointments, events, products, resources, and services. Unless Hostomo is expressly identified as the seller for a particular transaction, your contract for that offering is with the workspace seller, not Hostomo.
The workspace seller is responsible for the accuracy of its offering, availability, pricing, service delivery, required disclosures, taxes, and its client cancellation or refund terms. Hosts and clients are responsible for checking time zones, meeting details, and confirmation information.
Eligible client payments require an available payment setup and the seller's connected payment account. Current supported client checkout uses Square where configured. This is separate from Hostomo subscription billing. Event payment previews and unsupported provider settings do not create a live checkout.
Direct questions about a client's purchase, missed appointment, event, or product to the relevant seller. Hostomo's no-refund policy for its own subscription and credits does not replace the seller's obligations or a client's statutory rights.
Integrations and communications
You choose which external accounts to connect and which supported actions to configure. You authorize Hostomo to access and transmit the information needed for those instructions. Provider terms, availability, permissions, and usage limits apply separately.
A connection does not automatically synchronize every record or activate a workflow. Review destinations, field mappings, recipients, timing, and content before activation. Disconnecting does not undo actions already completed by a provider.
You are responsible for having the necessary recipient permissions and for following applicable messaging laws. A contact record, booking, registration, survey response, or resource request does not itself grant marketing consent. SMS and WhatsApp settings marked Coming soon cannot send messages.
AI features
AI features can process prompts and authorized workspace context through configured providers. Your selected access mode and workspace permissions limit the available information and actions. Some tasks can continue after you leave the page.
AI output can be incomplete, inaccurate, or unsuitable for a particular use. Check facts, proposed changes, and results before relying on them. You remain responsible for decisions and for the content and instructions you provide.
Lead assessments describe recorded intent and engagement. They are not guaranteed predictions of conversion, payment, attendance, or future conduct, and they do not provide permission to contact someone. Do not use general AI output as a substitute for qualified legal, medical, financial, or other professional judgment.
Privacy and confidentiality
Our Privacy Policy describes personal information processing and available choices. Workspace owners remain responsible for the lawful collection and use of information they control, including required visitor notices and consents.
Private workspace content is not public merely because it is stored in Hostomo. Access follows the relevant account, workspace, and feature permissions. Disclosures needed to operate the service, follow your instructions, or meet legal obligations are described in the Privacy Policy.
If your use requires a separate data processing agreement or particular transfer arrangements, contact us before providing that data. These terms do not represent that a separate agreement, certification, or regulated-data arrangement already exists.
Hostomo's intellectual property
Hostomo and its licensors retain their rights in the service, software, design, documentation, names, and branding. Subject to these terms and your plan, you may access and use the service for its intended purposes. No ownership of Hostomo's software or brand is transferred to you.
Your own content remains governed by the content section above. Third-party materials, provider marks, and open-source components remain subject to their respective rights and licenses.
Availability and warranties
We work to maintain the service, but outages, maintenance, provider failures, network problems, and feature changes can occur. No availability percentage, delivery deadline, service credit, or support response time is promised by these terms.
To the extent permitted by law, the service is provided on an “as available” basis without a promise that it will meet every requirement, remain uninterrupted, or be free of errors. Keep suitable copies of important information and review confirmed results for correctness-sensitive actions.
Nothing in these terms excludes a warranty, remedy, standard of care, or consumer protection that applicable law does not allow us to exclude.
Responsibility and liability
Each party remains responsible for its own breach of these terms and obligations under applicable law. You are responsible for unlawful content, unauthorized disclosures, and instructions or communications you submit through your account.
To the extent permitted by applicable law, Hostomo is not responsible for indirect or consequential losses, lost profits, lost business opportunities, or losses caused by a third-party service outside Hostomo's reasonable control. This does not remove responsibility that the law places on Hostomo.
No provision limits liability for fraud, wilful misconduct, or any matter that cannot lawfully be excluded or limited. Mandatory consumer rights and remedies take priority over any inconsistent provision.
Suspension and termination
You can stop using Hostomo and use available account or workspace closure controls, subject to outstanding obligations. Cancelling a plan and deleting an account are separate actions.
We can restrict or suspend access when reasonably necessary to address a security threat, unlawful use, a material breach, unpaid charges, or a legal requirement. We will provide notice and an opportunity to resolve the issue when reasonable and lawful. Urgent risks can require action before notice.
After plan or trial expiry, access and public serving can be restricted according to the applicable entitlement. Existing records are not automatically erased solely because a plan expires. Deletion and retention follow the Privacy Policy and applicable legal requirements.
Terms that must continue to address accrued payments, confidentiality, ownership, liability, or disputes continue after account closure to the extent relevant.
Governing law and disputes
These terms are governed by the laws of India. Subject to mandatory consumer rights and jurisdiction rules, disputes may be brought before the competent courts in West Bengal, India.
Please contact support@hostomo.com with details of a dispute so we can try to resolve it. Contacting support does not prevent you from exercising a legal right, meeting a filing deadline, or seeking urgent relief.
These terms do not require private arbitration or waive any non-waivable right to bring a complaint before a competent court, regulator, or consumer authority.
Updates and general terms
We can update these terms to reflect service changes or legal requirements. The date above identifies the latest revision. Material changes will be communicated through an appropriate notice, with any acceptance process required by law. Changes do not retrospectively remove accrued rights.
If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce a provision immediately is not a waiver of the right to enforce it later.
Service notices can be delivered through your account, the service, or the email address you provide. Keep that address current. Contact us for questions about these terms or a separate written agreement.
Contact
Hostomo (hostomo.com)
West Bengal, India
support@hostomo.com
For personal information questions, read the Privacy Policy. For optional usage analytics controls, visit Privacy choices.